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Terms of Service

Last updated: August 29, 2026

These Terms of Service ("Terms") govern your use of the Gripp website, application, APIs, and integrations (the "Service"). By creating an account or using the Service you agree to these Terms. If you use Gripp for an organization, you represent that you can bind that organization.

1. The Service

Gripp is AI-powered procurement and accounts payable software: purchase request intake (web, email, Slack, and other channels), AI parsing, vendor matching, approvals, purchase orders, invoices, and analytics. Features depend on your plan. SAP, Oracle, and SSO are available on Custom / Enterprise, not on self-serve Pro.

2. Accounts

  • You must be at least 18 and able to enter a binding contract.
  • You are responsible for credentials, two-factor authentication factors, and activity under your account.
  • Keep registration information accurate and current.
  • Notify us promptly of unauthorized access.

3. Acceptable use

You agree not to:

  • Violate law or third-party rights;
  • Reverse-engineer the Service except as permitted by law;
  • Probe or breach security without authorization;
  • Send spam, malware, or interfere with the Service;
  • Use the Service to build a competing product or scrape data in bulk without written permission;
  • Submit unlawful, defamatory, or infringing content.

4. Customer Data

"Customer Data" is the procurement content you submit (requests, vendors, invoices, messages, and similar). You own Customer Data. You grant Gripp a worldwide, non-exclusive license to host and process it solely to operate the Service for you, including AI parsing. You are responsible for having the rights to submit that data.

5. Integrations

Optional integrations (Slack, email, WhatsApp, ERPs, Stripe, and others) are subject to those providers' terms. Connecting an integration authorizes Gripp to exchange data with that provider as you direct. We are not responsible for third-party availability or practices.

6. Subscriptions and billing

  • Gripp offers a Free plan and a self-serve Pro plan at $499 per month (10 seats), billed in advance through Stripe. Custom / Enterprise pricing is by quote (hello@gripp.run).
  • Fees are non-refundable except where required by law. You authorize us to charge your payment method for applicable fees and taxes.
  • We may change pricing with at least 30 days' notice. Changes do not apply retroactively to the current paid term.
  • You may cancel a paid subscription at any time; cancellation takes effect at the end of the then-current billing period.

7. AI features

AI outputs can be incomplete or inaccurate. You must review parsed purchase requests, vendor suggestions, and matches before relying on them for procurement or financial decisions.

8. Intellectual property

The Service (excluding Customer Data) is owned by Gripp and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service under these Terms.

9. Confidentiality

Each party will protect the other's confidential information with reasonable care. Customer Data is your confidential information.

10. Termination

You may stop using and delete your account at any time. We may suspend or terminate access if you breach these Terms, create legal risk, or fail to pay. On termination your right to use the Service ends.

11. Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GRIPP DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRIPP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO GRIPP IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100.

13. Indemnification

You will defend and indemnify Gripp against third-party claims arising from your use of the Service, your Customer Data, or your breach of these Terms.

14. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes will be resolved in Delaware state or federal courts.

15. Changes

We may update these Terms. Material changes will be announced before they take effect. Continued use after the effective date is acceptance.

16. Contact

Questions: hello@gripp.run.

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