Terms of Service

Last updated: May 7, 2026

Welcome to Gripp. These Terms of Service ("Terms") govern your access to and use of the Gripp website at gripp.run, the Gripp web and mobile applications, and any related APIs, integrations, or services (collectively, the "Service"). The Service is operated by Gripp ("Gripp," "we," "us," or "our"). By creating an account, accessing, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. The Service

Gripp provides AI-powered procurement and accounts payable automation, including purchase request intake (web, email, Slack, WhatsApp, and other channels), AI parsing of free-text requests, vendor matching, approval routing, purchase order and invoice management, three-way matching, payments integrations, and analytics. Features available to you may vary depending on your subscription plan and configuration.

2. Accounts and Eligibility

• You must be at least 18 years old and able to enter into a binding contract to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials, including any two-factor authentication factors, and for all activity that occurs under your account.
• You agree to provide accurate, current, and complete information during registration and to keep that information up to date.
• You must promptly notify us of any unauthorized access to or use of your account.

3. Acceptable Use

You agree not to, and not to permit anyone else to:

• Use the Service in violation of any applicable law, regulation, or third-party right;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as expressly permitted by law;
• Probe, scan, or test the vulnerability of the Service, or breach any security or authentication measures;
• Send spam, transmit malware, or interfere with the operation or integrity of the Service or any connected system;
• Use the Service to build or improve a competing product, or to scrape or aggregate data in bulk without our written permission;
• Submit content that is unlawful, defamatory, fraudulent, or that infringes another party's rights.

4. Customer Data

"Customer Data" means data, files, vendor records, purchase requests, invoices, contracts, messages, and other content you or your organization submits to or generates within the Service. As between you and Gripp, you own your Customer Data. You grant Gripp a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely as needed to operate, maintain, secure, and improve the Service for you and to provide the features you request (including AI parsing and matching).

You are responsible for ensuring that your collection and submission of Customer Data complies with applicable law and any agreements you have with third parties (including your vendors and employees).

5. Third-Party Integrations

Gripp integrates with third-party services, including but not limited to Slack, WhatsApp (Meta), email providers, X (formerly Twitter), QuickBooks, SAP, Oracle, NetSuite, Bill.com, and Stripe. Your use of these integrations is subject to the terms and privacy policies of the respective providers. By connecting an integration, you authorize Gripp to exchange data with that provider on your behalf to deliver the Service. We are not responsible for the availability, accuracy, or practices of third-party services.

5.1 X (Twitter) Integration

If you connect Gripp to your X account, you authorize Gripp to access your X account data and to perform actions you initiate through Gripp, in accordance with the X Terms of Service and the X Developer Agreement and Policy. You may revoke access at any time from your X account settings.

6. Subscriptions, Fees, and Billing

• Gripp offers free and paid plans. Paid plans are billed in advance on a recurring basis (monthly or annual) through Stripe or another authorized payment processor.
• Fees are non-refundable except where required by law. You authorize us to charge your payment method for all applicable fees and taxes.
• We may change pricing or introduce new fees with at least 30 days' notice. Changes will not apply retroactively to your current paid term.
• You may cancel a paid subscription at any time; cancellation takes effect at the end of the then-current billing period.

7. AI Features

The Service uses machine learning models (including third-party models) to parse, classify, and suggest content based on Customer Data. AI outputs may be incomplete or inaccurate. You are responsible for reviewing and approving AI-generated content (including parsed purchase requests, vendor suggestions, and matches) before relying on it for procurement, financial, or legal decisions.

8. Intellectual Property

The Service, including its software, design, and content (excluding Customer Data), is owned by Gripp and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

9. Confidentiality

Each party will protect the other party's confidential information with reasonable care and use it only as needed to perform under these Terms. Customer Data is treated as your confidential information.

10. Termination

You may stop using and delete your account at any time. We may suspend or terminate your access to the Service if you breach these Terms, create risk or legal exposure for us, or fail to pay fees when due. On termination, your right to use the Service ends and we may delete Customer Data after a reasonable retention period, except where retention is required by law.

11. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GRIPP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR- FREE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRIPP AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO GRIPP IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $100.

13. Indemnification

You agree to defend, indemnify, and hold harmless Gripp from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your Customer Data, or your breach of these Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction and venue there.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or through the Service) before the changes take effect. Continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

16. Contact